I went back today to the store and was greeted by a male receptionist who was very rude could not find me or my quote in there system so he told me to walk around and someone would eventually get to me. I went into this location about a month ago to pick out my appliances for my new kitchen we were designing I sp/w a gentleman there but couldn’t remember his name he was very helpful and emailed me a quote totaling a little over $30,000 which is allot for appliances but I was going for the quality so it was fine. I hardly ever give a review as I know most people have off days but I drove 2 hours to get the Absolutely worst customer service ever if I could give them a zero I would. If you are looking for personal, knowledgeable, responsive service I would highly recommend going to Monark. It is a beautiful looking range, it boils water quickly and not only does it have one extra low option but it has two!! I love it and I am extremely happy and it is better than the thermador that I previously had and it is less expensive which was a unexpected bonus. Our kitchen is completed and I have been cooking with the FULGOR range top for two weeks now. Needless to say I felt I did not have a choice, I didn’t know anything about this product but Josue promised me I would love it. Josue recommend to replace my thermador with a FULGOR, which I have never heard of. I could not wait until 2021 because my contractor needed the range top before our counter tops went in. Well in October I received a call from Josue saying my thermador range top coming from Europe would not be here until 2021. I use it all the time when I prepare sauces or soups. This extra low option is very important to me. Our original order contained a 177 bottle wine refrigerator, a Bosch cabinet depth refrigerator and a absolute must on my list a thermador range top with the ability to have an extra low option. Because of COVID, getting appliances could have been a challenge. My husband and I were renovating our kitchen and were replacing some of our appliances. If you need appliances and are looking for a knowledgeable person to guide you through the process, I would recommend you go to Monark premium Appliance and make an appointment with Josue Daza.
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